Terms & Conditions

DKLuggage.co.uk is the online trading company in England and Wales selling Luggage, Travel Goods, Business Cases at a low price.

Our correspondence address is 59 Goodmayes lane Ilford, Essex, IG3 9PD.

Prices and Payment: All prices are in pound sterling and include UK VAT at the appropriate rate. We accept all major credit and debit card. Once payment has been received we will process your order, subject of availability.

Purchasing: In stock items are ready to be dispatched next day, Monday to Friday. To purchase any items from our online store please click on ‘Add to basket’ button shown on any available product. For safety reasons your order’s data are not available via internet. We keep these data in confidence according to our privacy policy.

Delivery:All orders will be dispatched on the next working day if order is made before 6pm. If your order is received after 6pm on a working day (Monday to Friday) we will dispatch it on the following working day, If order is placed on Friday, we will dispatch it on the following Monday.

Delivery of most UK orders is approximately 1-2 working days. Express delivery to any UK Mainland address free of charge . Our couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to deliver your order. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods. If you haven’t received your order within 5 working days from the day it was dispatched please contact us

Cancellation: You may return any of our items (at your expense) within 7 days of receipt for a full refund/exchange for any reason providing the item is returned in the same new condition it was sent out in. We do not refund any postage costs incurred on the original transaction. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. It is your responsibility to take care of the goods and return them in saleable condition at your own expense. We highly recommend that when items are returned they are returned by recorded delivery service.

Returns: You must contact us before returning any goods.

New items: We will offer refund for new items which are returned within 7 days from the date of delivery of your order.
Items must be returned in the same brand new, unused and saleable condition with all labels and original packaging. If the goods are unsuitable, a full refund will be offered. If you have paid any additional postage fees for example next day delivery any other postal service this fee will not be refunded. It may take up to 28 days to refund your payment from the date your items arrive in our warehouse. We also offer collections for £9.99.

Guarantee: We guarantee that the goods will be free from any defects in workmanship or materials under normal use. We guarantee that the goods are fit for their intended use and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you put the goods to a use which is not intended.

Damaged items: In the unlikely event that goods are received damaged or faulty, or they develop a fault in a very short period of time (30 days from purchase) please contact us. If we cannot repair the damaged items we will offer a replacement or exchange it with any other item. If the customer prefers any other item as an exchange then the difference in price will be either refunded or charged to the customer. The guarantee does not cover the costs of sending your defective product for assessment and replacement. All such costs will be borne by the purchaser/sender.

Airport damage to luggage: We strongly recommend you examine your luggage carefully before leaving the airport. Damage due to mishandling by the airports staff is not covered by the manufacturer’s warranty. You must file a claim with the airline before leaving the airport.

Shopping on DKluggage.co.uk is safe and secure:We guarantee that every online purchase you make on our website is a secure transaction. All orders are taken from you using the strongest available encryption technology 128-bit Secure Socket Layers (SSL EV).
This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details from other internet users from accessing your information.You can check if you’re shopping in a safe and secure environment by just looking for a locked padlock symbol on your browser, this will only appear when entering personal information such as card details.