Privacy Policy

Privacy Policy – DK Luggage

At DK Luggage, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop on our online store.

By using our website, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

When you interact with our online store, we collect:

  • Personal information: Name, billing and shipping address, email address, phone number, and payment details when you make a purchase.
  • Automatic data: IP address, browser type, operating system, and browsing activity, collected automatically to improve our website performance and user experience.
  • Marketing preferences: With your permission, we may send promotional emails about our products, offers, and updates.

2. How We Use Your Information

We use your personal data for:

  • Processing orders, payments, and deliveries.
  • Improving our products, website, and customer experience.
  • Sending promotional emails (with consent).
  • Complying with legal obligations.

We will never sell your personal information to third parties.

3. Consent

How We Obtain Consent

When you complete a purchase, create an account, or provide personal details, you consent to the collection and use of your information for those specific purposes.

For secondary uses, such as marketing, we request your express consent.

Withdrawing Consent

You may withdraw your consent at any time by contacting:

Email: sales@dkluggage.co.uk
Mail:
DK Luggage
Unit 1, Telford Park
Telford Road
Clacton on Sea, CO15 4BQ

4. Disclosure of Personal Information

We may disclose your personal information if:

  • Required by law or regulation.
  • Necessary to enforce our Terms of Service.

5. Shopify Hosting & Payment Security

Our store is hosted on Shopify Inc., which provides a secure e-commerce platform. Shopify stores your data on secure servers with firewalls.

Payments:

  • Credit card data is encrypted via Payment Card Industry Data Security Standard (PCI-DSS).
  • Payment information is stored only for transaction completion, then deleted.
  • Direct payment gateways comply with PCI-DSS requirements for data security.

For more information, see Shopify’s Privacy Policy and Terms of Service.

6. Third-Party Services

We may use third-party service providers to help us operate our store (e.g., payment processors, analytics tools). These providers have their own privacy policies.

When redirected to third-party websites, you are subject to their privacy policies.

Note: Your data may be subject to laws of the country where the third-party provider operates.

7. Security of Your Data

We follow industry best practices to protect your personal information. Payment data is encrypted via SSL and AES-256 encryption. However, no internet transmission is 100% secure.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Examples include:

  • _session_id – Stores session information.
  • _shopify_visit – Tracks visits to our site.
  • cart – Stores cart contents.

You can manage cookie preferences in your browser settings.

9. Age of Consent

By using this site, you confirm you are at least the age of majority in your jurisdiction or have parental consent to use this website.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates take effect immediately upon posting. We encourage you to review this policy regularly.

If DK Luggage merges with or is acquired by another company, your information may be transferred accordingly.

11. Contact Us

For questions, concerns, or requests regarding your personal data:

Email: sales@dkluggage.co.uk
Mail:
DK Luggage
Unit 1, Telford Park
Telford Road
Clacton on Sea
CO15 4BQ