Return Policy

Cancellation: You may return any of our items (at your expense) within 30 days of receipt for a full refund/exchange for any reason providing the item is returned in the same new condition it was sent out in. We do not refund any postage costs incurred on the original transaction. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. It is your responsibility to take care of the goods and return them in saleable condition at your own expense. We highly recommend that when items are returned they are returned by recorded delivery service.

Returns: Book your return authorisation from online return form

New items: We will offer refund for new items which are returned within 30 days from the date of delivery of your order.
Items must be returned in the same brand new, unused and saleable condition with all labels and original packaging. If the goods are unsuitable, a full refund will be offered. If you have paid any additional postage fees for example next day delivery any other postal service this fee will not be refunded. It may take up to 3-5 days to refund your payment from the date your items arrive in our warehouse.

Guarantee: We guarantee that the goods will be free from any defects in workmanship or materials under normal use. We guarantee that the goods are fit for their intended use and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you put the goods to a use which is not intended.

Damaged items: In the unlikely event that goods are received damaged or faulty, or they develop a fault in a very short period of time (30 days from purchase) please contact us. If we cannot repair the damaged items we will offer a replacement or exchange it with any other item. If the customer prefers any other item as an exchange then the difference in price will be either refunded or charged to the customer. The guarantee does not cover the costs of sending your defective product for assessment and replacement. All such costs will be borne by the purchaser/sender.

Airport damage to luggage: We strongly recommend you examine your luggage carefully before leaving the airport. Damage due to mishandling by the airports staff is not covered by the manufacturer’s warranty. You must file a claim with the airline before leaving the airport.