Return Policy
Cancellation & Return Policy
Cancellation Policy
We understand plans change, which is why we offer a straightforward return policy. You may cancel your order by contacting us via email within 30 days of receiving your purchase. All cancellations must be confirmed before processing.
- Notification: Email us with your order details within the 30-day period.
- Return Shipping: Customers are responsible for return postage costs. We recommend using a recorded delivery service to ensure safe handling of your return.
- Refunds: Original shipping costs are non-refundable.
Returns Policy
Return Authorization
Before returning any items, please complete our online return form to request authorization. This ensures a smooth and quick processing of your return.
New Items
We accept returns for items within 30 days of delivery for a full refund or exchange, provided:
- The item is in brand new, unused condition.
- All labels and packaging are intact.
Refunds will be processed within 3–5 business days upon receipt of the returned item. Additional postage fees (such as next-day delivery) are non-refundable.
Unsuitable Goods
If goods are unsuitable, we will issue a full refund upon receipt of the return.
Guarantee Policy
We guarantee that all products are free from defects in materials and workmanship under normal use, and fit for their intended purpose. Please review product details carefully before use.
We are not responsible for damage resulting from misuse or applying products in unintended ways.
Damaged Items
If your product arrives damaged or faulty within 30 days of purchase, please contact us immediately. We will:
- Repair the item
- Replace the item
- Exchange the item
If a replacement differs in value, we will refund or charge the difference accordingly. Return costs for defective products are the responsibility of the customer.
Airport Damage to Luggage
Please inspect your